Are you facing ongoing issues with your childcare provider? Do you regularly feel dissatisfied with the service or have concerns about your child’s well-being, but feel there are no other childcare options available?

If so, you are not alone!

Many parents in this situation feel that their only choice is to remove their child from the service. Others take the more drastic root of litigation, which ultimately leads to a broken relationship between the parent and the service. In both cases, it’s usually the parents who suffer the most.

At Penguin, we believe in fostering trust and positive relationships between parents and childcare providers. Often concerns and complaints are fostered much earlier in the relationship than parents and providers realize.

We help parents to identify the root cause of their concern, such as communication, transparency, or support, and address that in a cooperative manner with their provider. We prioritize a solution-based approach that aligns with the parents’ values and the providers policies to ensure resolution beyond the initial concern and laying a foundation for a strong, open and trusting relationship that is essential for childcare success.